During the first lockdown Admiral automatically gave all its customers a £25 premium refund. “Customers who have changed their estimated mileage for the year due to COVID-19 will not need to get back in touch with us to reverse the temporary change. Our patrols will still attend breakdowns, but we may need extra details from you. For more stories like this, check our news page. To help answer your questions, we’ve pulled together some guidance below for each of our policies and continue to update these pages as things develop. Tower CEO, Richard Harding, said that every customer would be refunded part of the car insurance premiums they paid during the level three and four lockdowns. Direct Line, for example, which has more than five million customers and includes the brands Green Flag, Privilege and all the Nationwide insurance products, said it would consider refunds in some circumstances. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. More than 20 major car insurers in the US are doing the same, giving out billions of dollars of refunds, ranging from 15% to 25%, on premiums for April and May. A spokesperson for the Association of British insurers said: “Your motor insurer can advise on any options that may help reduce your premium, or if you are worried about  being able to continue to pay premium instalments. Can I get a refund for this? Unfortunately not. The group, Britain’s biggest car insurer, said it would return £110m to its policyholders – a £25 refund for each car and van it covered as of 20 April, a total of 4.4m vehicles. Lines open 24/7. How to get some of your money back Coronavirus guidance and advice: Car insurance. LV is now doing the same, though its refunds won’t be automatic. If your mileage has gone down significantly during the lockdown period, you may be eligible for a partial refund on your cover and optional extras which can be from the 1 … They may be able to move your trip to a different date or provide you with a refund. The refund is the equivalent of 15 percent of an average bill for two months, the company said. For other inquiries, Contact Us. Car Cover for Volunteers: Car insurance use is extended beyond normal personal use for our customers helping within their community for voluntary purposes; e.g. If you are struggling to pay your insurance, whether that’s monthly or annually, contact your provider and let them know. Some are coming as cheques in the post, and others are coming as credits towards future payments. To inquire about a licence to reproduce material, visit our Syndication site. Esure is also offering refunds for customers whose mileage is lower than expected, and an Aviva spokesperson said customers who are driving ‘significantly less’ can also review their mileage. In recognition of this, we refunded £110 million of insurance premiums to our car and van customers and committed millions of pounds more to reducing prices and supporting our customers, NHS staff and the local community. If you're not eligible for our Green Heart Support and would like to discuss your options, please give us a call on 0800 085 5608 and we'll see what we can do to help. LV are … … Independent Press Standards Organisation (IPSO). 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